The only consumer survey that matters has found that among all businesses across every industry, Comcast and Time Warner Cable
are the two most hated companies in America. The American Customer
Satisfaction Index, which is put out quarterly by the University of
Michigan’s Ross School of Business and is considered the most
comprehensive customer satisfaction survey in the United States, has
just come out with a new survey showing once again that Comcast and TWC have the lowest customer satisfaction ratings of any ISPs in the United States. And that’s not even the worst news for the two companies in the latest survey.
We asked ACSI to provide us with customer satisfaction scores for
every company in every industry that they cover and it turns out that
Comcast and TWC have the lowest customer satisfaction ratings of any of
them.
In fact, Comcast and TWC’s Internet service businesses were the only
two businesses in the United States to score below a 60 on the ACSI’s
100-point scale. What’s most amazing is that both Comcast and TWC have
even lower customer satisfaction ratings than United Airlines, which has
a notoriously bad reputation in an industry that, due in part to
government security requirements, is known for delivering a miserable
experience.
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